Is Five Star Painting a Good Painting Company in Richmond?
Five Star Painting Inc. appears to be a legitimate, long-operating Richmond painting business with experience across several types of residential and commercial painting. Its company website says it has served Richmond for more than 38 years and incorporated in 1993.
Third-party business information provides additional evidence that this is an established local company. BBB identifies Five Star Painting Inc. as a corporation and names Brent Lumpkin as president and Emily Lee as vice president. BBB also lists Rental Renovations as an alternate business name.
Our main concern is the quality of the company's current public information. As of our September 2026 fact check, the official FiveStarRVA.com site contains placeholder team and portfolio content and publishes contact information that appears unreliable—including a Glen Allen address paired with a California ZIP code and a 555 telephone number.
That does not prove anything negative about the quality of the company's painting work. It does mean a homeowner should independently verify the current phone number, business address, Virginia contractor license, insurance, crew arrangements, warranty and written project scope before hiring.
This review concerns Five Star Painting Inc. associated with FiveStarRVA.com and the Richmond-area business records discussed below.
A separate national company also operates under the Five Star Painting brand through FiveStarPainting.com, including a West Richmond location. We are not assuming those businesses are the same entity. If you are comparing or contacting “Five Star Painting,” confirm the exact company, website and legal business responsible for your project.
Five Star Painting Richmond At a Glance
| Category | Editorial Score | Assessment |
|---|---|---|
| Business & Compliance Signals | 7.6 / 10 | Third-party records support the existence of an established Richmond company, but current license status should be confirmed directly through Virginia DPOR. |
| Insurance & Risk Protection | 7.0 / 10 | Current insurance documentation was not independently verified. Homeowners should request general liability and applicable workers compensation documentation. |
| Operating History | 8.7 / 10 | The company states it has served Richmond for more than 38 years and incorporated in 1993, while third-party business records also show an established Richmond corporation. |
| Service Breadth | 8.3 / 10 | The company publicly references residential, commercial, new-home, office, apartment and rental-property painting. |
| Preparation & Repair Transparency | 7.0 / 10 | The current website provides limited detail about preparation and repair standards. |
| Estimate & Contract Transparency | 7.1 / 10 | Little current public information is available about proposal detail, products, preparation, warranty or change-order practices. |
| Online Transparency | 5.8 / 10 | The current public website contains placeholder portfolio/team material and apparently inaccurate contact information. |
| Richmond Market Fit | 8.2 / 10 | Long local history and stated experience across homes, apartments, rentals and commercial properties make the company relevant to the Richmond market. |
What We Could Confirm—and What Still Needs Verification
| Item | Evidence Level | What We Found |
|---|---|---|
| Company Website | Confirmed | FiveStarRVA.com is the Richmond-facing site reviewed for this company. |
| Legal / Business Name | Third-Party Record | BBB identifies the business as Five Star Painting Inc. |
| Alternate Business Name | Third-Party Record | BBB lists Rental Renovations as an alternate name. |
| Leadership | Third-Party Record | BBB identifies Brent Lumpkin as president and Emily Lee as vice president. The company website identifies Emily Lee as manager. |
| Operating History | Company Stated | The official website states Five Star Painting has provided painting service in Richmond for more than 38 years. |
| 1993 Incorporation | Company Stated | The official website states the business incorporated in 1993. |
| Virginia Contractor License | Third-Party Signal | A contractor-data source associates Five Star Painting/Rental Renovations with license 2705023657 and reported it active as of February 2026. Verify directly through Virginia DPOR. |
| Current Address | Verify Directly | The official website currently publishes “1355 Market Street, Glen Allen VA 94103.” The ZIP code is inconsistent with Virginia, so TPC does not treat this as reliable current address evidence. |
| Current Phone | Verify Directly | The official website includes 804-555-1234, which has the characteristics of placeholder contact information. Confirm through a reliable current source before calling. |
| General Liability Insurance | Verify Directly | Request a current certificate of insurance before work begins. |
| Workers Compensation | Verify Directly | Ask for current applicable coverage and clarify who will work on the property. |
| Portfolio | Limited Public Evidence | The current website portfolio contains placeholder project titles and does not provide enough project-specific evidence for independent capability verification. |
Five Star Painting Inc. Richmond Overview
| Category | Details |
|---|---|
| Business Reviewed | Five Star Painting Inc. associated with FiveStarRVA.com |
| Alternate Name | Rental Renovations — according to BBB |
| President | Brent Lumpkin — according to BBB |
| Emily Lee | Vice president according to BBB; manager according to the company website. |
| Company-Reported History | More than 38 years serving Richmond; incorporated in 1993. |
| Project Types Publicly Mentioned | Residential homes, commercial projects, new homes, offices, apartment buildings and rental homes. |
| License Signal | Third-party source associates Five Star Painting/Rental Renovations with Virginia license 2705023657. Verify through DPOR. |
| Current Address | Not sufficiently verified for publication as a confirmed address. |
| Current Phone | Not sufficiently verified for publication as a confirmed telephone number. |
| Fact-Checked | September 10, 2026 |
Who May Be a Good Fit for Five Star Painting?
Potentially Best For
- Richmond homeowners who value long local operating history.
- Residential repaint projects.
- Apartment and multifamily painting.
- Rental-property repainting.
- New-home painting.
- Office and commercial painting.
- Property managers seeking a painter with company-stated experience across multiple property types.
May Not Be Best For
- Homeowners who want extensive current online verification before making the first call.
- Homeowners who require a detailed online portfolio of recent comparable projects.
- Projects where extensive carpentry or wood-rot repair must be documented before estimating.
- Historic-home projects requiring clearly documented specialty preparation or lead-safe experience.
- Anyone unwilling to independently confirm current license, insurance and contact information.
What Five Star Painting Is Known For in Richmond
Long Local History
The company says it has provided painting and service in Richmond for more than 38 years and incorporated in 1993.
Residential Painting
The public site specifically identifies residential homes as part of its project history.
Commercial Painting
Offices and other commercial work are included in the company's description of past project types.
Apartments & Rentals
Apartment buildings and rental homes are specifically mentioned, making the company potentially relevant for property managers and investors.
Word-of-Mouth Positioning
The official website says the business historically grew through customer referrals rather than advertising. This is a company-stated claim rather than independently measured evidence.
Family Business Story
The official site describes the founder's daughter growing up around the business and learning painting, color theory and product selection. Public business records identify Emily Lee in company leadership.
How Five Star Painting Performs Against the TPC Methodology
1. Contractor Licensing & Regulatory Signals
7.6 / 10Third-party contractor information associates Five Star Painting/Rental Renovations with Virginia license 2705023657 and reported it active in February 2026. Because TPC did not independently retrieve the current DPOR record for this review, homeowners should confirm the license directly through Virginia DPOR.
2. Insurance & Homeowner Protection
7.0 / 10Current coverage was not independently verified. Before work begins, homeowners should request a current certificate of general liability insurance and applicable workers compensation documentation.
3. Preparation Standards
7.0 / 10The website talks about quality but offers little current detail about preparation. For exterior work, the proposal should state washing, scraping, sanding, caulking, priming and repair expectations where applicable.
4. Repair Capability
6.9 / 10The available website does not provide enough detailed evidence about drywall, carpentry, rotten-wood replacement or other repair capabilities. Homeowners with repair-heavy projects should ask directly.
5. Crew Model & Accountability
7.6 / 10Public records identify company leadership and the website identifies team members, but the current labor structure is not explained in detail. Ask who will perform the work and who will supervise the crew.
6. Materials & Coating Specifications
7.1 / 10The company site references product knowledge but does not provide sufficient current detail about preferred coating systems. The proposal should identify manufacturer, product line, sheen, primer and coat expectations.
7. Reputation Signals
7.9 / 10The company emphasizes long-term customer relationships and word-of-mouth growth, while BBB maintains a business profile for Five Star Painting Inc. Homeowners should still review recent project-specific feedback.
8. Operating History & Local Presence
8.7 / 10Long operating history is the strongest evidence category. The business states more than 38 years in Richmond and a 1993 incorporation date, while third-party records provide additional evidence of an established Richmond corporation.
9. Estimate & Contract Transparency
7.1 / 10The public website provides limited information about written scopes, change orders, payment terms and warranty. Homeowners should evaluate the actual estimate closely.
10. Lead-Safe & Older-Home Considerations
6.8 / 10We did not find enough current public information to confirm EPA RRP credentials. For covered pre-1978 projects, verify whether the applicable firm and renovator requirements are met.
11. Communication & Project Management
7.0 / 10The company's relationship-based positioning is positive, but unreliable website contact information reduces transparency for someone researching the business today.
12. Project Fit & Homeowner Value
7.8 / 10The documented project mix makes Five Star potentially relevant for residential, apartment, rental, new-home and commercial projects. The limited current online evidence means the actual estimate and homeowner interview should carry substantial weight.
Which Projects Appear to Fit Five Star Painting Best?
| Project Type | Fit | Why |
|---|---|---|
| Residential Repaint | Good | Residential homes are specifically included in the company's stated project history. |
| Apartment Painting | Very Good | Apartment buildings are specifically mentioned by the company. |
| Rental-Property Painting | Very Good | Rental homes are included in the company's public project description. |
| Commercial / Office Painting | Good | The company lists offices and commercial painting among its project types. |
| New-Home Painting | Good | New homes are explicitly referenced in company materials. |
| Exterior Painting With Major Wood Repair | Verify Carefully | Public information does not adequately document carpentry or extensive repair capabilities. |
| Historic Home / Pre-1978 Project | Verify Carefully | Confirm historic-home experience, substrate preparation, repair capability and applicable EPA RRP credentials. |
Five Star Painting Richmond Pros and Potential Tradeoffs
Potential Strengths
- Company-stated history of more than 38 years in Richmond.
- Company-stated incorporation in 1993.
- Third-party business records support an established corporate presence.
- Experience claimed across residential and commercial painting.
- Apartments and rental homes specifically mentioned.
- New-home and office painting experience claimed.
- Leadership identities can be corroborated across multiple sources.
- Potential fit for property managers as well as homeowners.
Potential Considerations
- Current website contains apparently inaccurate contact information.
- Portfolio contains placeholder rather than detailed project evidence.
- Team biographies remain incomplete.
- Current insurance should be independently verified.
- Current Virginia license status should be checked directly with DPOR.
- Preparation and repair standards are not well documented online.
- Warranty information is not clearly documented in the current public material reviewed.
- The Five Star name can be confused with the separate national Five Star Painting franchise network.
8 Questions to Ask Five Star Painting Before Signing
1. What is your current legal business name and license number?
Confirm the exact business entity contracting for your job and verify its Virginia license through DPOR.
2. What is your current address and phone number?
The public website contains questionable contact information, so confirm how the company should currently be reached.
3. Can you provide current insurance documentation?
Request general liability and applicable workers compensation documentation.
4. Who will perform and supervise the work?
Ask whether the crew is employed directly, subcontracted or otherwise engaged and who is responsible for project supervision.
5. What preparation is included?
Get washing, scraping, sanding, caulking, patching, priming, masking and protection expectations in writing as applicable.
6. What exact paint products will you use?
Ask for the manufacturer, product line, sheen, primer and expected coat count.
7. How are repairs handled?
Clarify drywall, rotten wood, siding, trim and other repairs before the work starts.
8. What warranty applies?
Ask for written warranty terms, exclusions and how post-completion issues are handled.
Sources Used for This Five Star Painting Richmond Review
Used for company-stated operating history, incorporation claim, Emily Lee's management role, project types, word-of-mouth positioning and current website transparency assessment.
View FiveStarRVA.com →Used as third-party evidence for corporate identity, Brent Lumpkin's role as president, Emily Lee's role as vice president and the alternate business name Rental Renovations.
View BBB Business Profile →Used only as a third-party license signal. BuildZoom associates the business with Virginia license 2705023657 and reported it active as of February 2026. TPC does not treat this as a substitute for current DPOR verification.
View Third-Party License Record →Primary source homeowners should use to verify the company's current Virginia contractor-license status before hiring.
Virginia DPOR License Lookup →Reviewed for entity disambiguation. A separate Five Star Painting national franchise presence exists in West Richmond, so homeowners should confirm which Five Star Painting business they are evaluating.
View National Five Star Painting West Richmond →Fact-check date: September 10, 2026. Contractor information, ownership, licensing, insurance, contact information and services can change after publication.
Compare Five Star Painting With Other Richmond Painting Companies
Frequently Asked Questions About Five Star Painting Richmond
Is Five Star Painting a good painting company in Richmond?
Five Star Painting Inc. appears to be an established Richmond painting company with company-stated experience spanning more than 38 years and projects involving homes, apartments, rentals, offices and commercial properties. However, its current public website contains incomplete and apparently outdated information, so homeowners should independently verify current licensing, insurance, contact details and the actual written scope before hiring.
How long has Five Star Painting been in Richmond?
FiveStarRVA.com states that the company has provided painting service in Richmond for more than 38 years and incorporated in 1993. TPC treats these as official company-stated history claims.
Is Five Star Painting Richmond licensed?
A third-party contractor source associates Five Star Painting/Rental Renovations with Virginia contractor license 2705023657 and reported it active as of February 2026. Because license status can change and that source is not Virginia DPOR itself, homeowners should confirm the current license directly through DPOR.
Does Five Star Painting handle apartment and rental-property painting?
Yes, according to the company's own website. It specifically mentions apartment buildings and rental homes among the types of projects completed over its operating history.
Does Five Star Painting do commercial work?
The company's website identifies commercial painting and references offices among its prior project types.
Why doesn't TPC list Five Star Painting's address and phone as verified?
The current company website publishes an address combining Glen Allen, Virginia with ZIP code 94103 and also lists an 804-555-1234 telephone number. Those details appear unreliable, so Top Painting Companies does not present them as verified current contact information.
Is this the same Five Star Painting as the national franchise?
This page reviews Five Star Painting Inc. associated with FiveStarRVA.com and related Richmond business records. A separate national Five Star Painting franchise network also has a West Richmond presence at FiveStarPainting.com. Homeowners should confirm which legal business and website are associated with the estimate they receive.
What should I verify before hiring Five Star Painting?
Confirm the exact legal business, current contact information, Virginia contractor license, general liability insurance, applicable workers compensation coverage, crew arrangements, preparation scope, repair responsibility, paint products, warranty, project timeline and payment terms.